Below is a list of some of the services available in New Zealand that offer support, information and help.

All services are available 24 hours a day, seven days a week unless otherwise specified.

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National helplines

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Need to talk? Free call or text 1737 any time for support from a trained counsellor 

Lifeline – 0800 543 354 or (09) 5222 999 within Auckland

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666 
 

Depression-specific helplines

Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling

or to ask any questions)

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www.depression.org.nz – includes The Journal online help service

SPARX.org.nz –  online e-therapy tool provided by the University of Auckland that helps young people

learn skills to deal with feeling down, depressed or stressed

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Sexuality or gender identity helpline

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OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support 

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Helplines for children and young people

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Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626 

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What's Up – 0800 942 8787 (for 5–18 year olds). 

Phone counselling is available Monday to Friday, 1pm–10pm

and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily.

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Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

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Help for parents, family and friends

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Commonground – a website hub providing parents, family, whānau and friends with access

to information, tools and support to help a young person who is struggling

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Parent Help – 0800 568 856 

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Family Services 211 Helpline –  0800 211 211  for help finding (and direct transfer to)

community based health and social support services in your area

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Skylight – 0800 299 100 (for support through trauma, loss and grief; 9am-5pm weekdays)

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Supporting Families In Mental Illness - 0800 732 825 (for families and whānau supporting

a loved one who has a mental illness)

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Other specialist helplines

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Alcohol and Drug Helpline – 0800 787 797 or online chat

Are You OK – 0800 456 450  family violence helpline

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Gambling Helpline – 0800 654 655

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Anxiety phone line – 0800 269 4389 (0800 ANXIETY) 

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Seniorline – 0800 725 463 A free information service for older people

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Shine –  0508 744 633 confidential domestic abuse helpline

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Quit Line – 0800 778 778 smoking cessation help

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Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among

Chinese, enhance parenting skills, decrease conflict among family members

(couple, parent-child, in-laws) and stop family violence

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Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE)

(for women living with violence, or in fear, in their relationship or family)

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Shakti Crisis Line – 0800 742 584 (for migrant or refugee women living with family violence)

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Rape Crisis – 0800 883 300 (for support after rape or sexual assault)

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Warmlines for consumers of mental health services

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Free peer support services for people experiencing mental illness or those supporting them

Canterbury and West Coast – 03 379 8415 / 0800 899 276 (1pm to midnight, seven nights)

Wellington 0800 200 207 (7pm–1am, Tuesday to Sunday)

Auckland Central 0508 927 654 or 0508 WARMLINE (8pm to midnight, seven nights)