Returns
RETURNING AN ONLINE ORDER IN NEW ZEALAND
Products that you have bought from our online store can be returned to any of our retail stores or by sending the item(s) back to our warehouse within 30 days of purchase. As with all returns, please make sure that the item/s haven't been worn or otherwise used and are in a saleable condition as new items along with all tags. Tags which are sewn or permanently attached to the product must still be attached in their original form and location.
Excluding faulty items, all returns must be in their original unworn and unused condition, with tags attached. All items (including faulty items) must be in a clean and hygienic state. Our New Zealand stores will accept your web return accompanied by your invoice.
Products which are returned to our NZ Warehouse or retail stores. Require an official completed returns form to be provided with the product. This way we know exactly what you'd like us to do. We can refund your purchase, repair the items (if possible) or exchange the item/s for something else.
We recommend using a tracked service so you can follow your package on it's way back to us.
Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we may offer alternatives for you to consider or refund you via your original payment method.
All gift card purchases, shipping, and service fees are non-refundable.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Titan Training Ground and the ProStore. If the item is deemed faulty, postage and service fees for returning the item(s) will be refunded. Copies of the receipts for the postage of the returned goods are required with the return of the item(s).
We recommend that you send your package on a tracked service. Doing so will enable you to track the approximate location of your return. Titan Training Ground and the ProStore are not liable for returns lost in transit.
Any exchanges will be sent back to the purchaser at our cost (to the value of the original transport fees). Additional transport costs will be met by the purchaser.