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Terms and Conditions

Updated: 20/12/2023


​​Titan Training Ground and the Pro Stores' Gift Card Terms and Conditions. ​


  1. Titan Training Ground and Pro Store Gift Cards (Gift Cards) entitle the holder to goods/services equal to the value stated on the Gift Card or remaining after partial redemption.

  2. Gift Cards are only redeemable within participating Titan Training ground training centres, Pro Stores in New Zealand, or online at

  3. Gift Cards may not be exchanged (wholly or partly) for cash.

  4. The value shown on a Gift Card includes GST.

  5. Gift Cards are partially redeemable and any unused balance will remain on the Card and cannot be redeemed for cash.

  6. If the Gift Card holder's order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.

  7. All Gift Cards sold at Titan Training Ground, Pro Store (including online at or at third-party locations have a 365-day lifetime from the moment of purchase and expire once the 365 period has ended.

  8. Should Titan Training Ground or the Pro Store suspect any fraud relating to a Gift Card, Titan Training Ground or the Pro Store may refuse to redeem the Gift Card until Titan Training Ground or the Pro Store is satisfied that no fraud has occurred.

  9. Titan Training Ground and the Pro Store are not liable for lost/stolen Gift Cards.  Please contact a Titan Training Ground training centre or Pro Store store immediately if your Gift Card has been lost/stolen.

  10. Lost/stolen Gift Cards can only be replaced if satisfactory proof of purchase is provided and the Gift Card has not been redeemed.

Updated: 23/11/2023

Terms and Conditions of Ticket Sales.

Titan Training Ground operates as an agent for the venue, promoter, or event organizer (the "Seller") by providing ticketing services, which include the sale and distribution of tickets. The Site,, is owned and operated by Titan Training Ground to provide these services.

Please carefully read the Terms and Conditions before you purchase a ticket from Titan Training Ground. By purchasing a ticket, you are acknowledging and agreeing to abide by these Terms and Conditions. Any spelling, grammar, and punctuation errors have been corrected. The Terms and Conditions apply to both the sale of tickets and event attendance, and they relate to both the original purchaser and any subsequent ticket holders, meaning you. These Terms and Conditions do not intend to limit your rights under the Consumer Guarantees Act 1993.

Variation to Terms and Conditions

Titan Training Ground reserves the right to modify these Terms and Conditions by updating them. Any changes will only apply to ticket purchases made after the update.

Additional Seller Terms and Conditions

Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event ("Seller's Terms"). The Seller's Terms may be disclosed as part of the event information on Titan Training Ground’s website and at Titan Training Ground agents and outlets at the time of purchase. The Seller's Terms are also available from Titan Training Ground on request.

General Terms and Conditions

Titan Training Ground acts as an agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Consumer Guarantees Act 1993), Titan Training Ground otherwise has no liability to you.

Refunds, exchanges and replacements

Subject to refund requests made in relation to refundable tickets (see the Refundable Tickets Terms and Conditions of Sale below);

  1. Titan Training Ground will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). You must apply for a refund within a reasonable time. Titan Training Ground does not offer refunds or exchanges as a result of a change in your personal circumstances.

  2. If an event is cancelled, rescheduled or significantly relocated by the Seller, to the fullest extent permitted by law all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. To the fullest extent permitted by law, neither Titan Training Ground nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

  3. Titan Training Ground will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Titan Training Ground may charge a reasonable fee for the replacement of tickets. Titan Training Ground may not replace tickets where placement is unallocated (general admission tickets).

  4. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.

  5. In most cases, refunds will be automatically processed to the credit card originally used for purchase.

Refundable Tickets Terms and Conditions of Sale

If you have purchased Refundable Terms on your transaction and are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see our full set of Refundable Terms and Conditions. To apply for a refund please contact our Refundable Tickets team. Should your reason for refund not be found in the Refundable Terms and Conditions above, please get in contact with our customer service team as per our standard Terms and Conditions of sale.

Variations to performances or events

  1. The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating, participation, placement arrangements (including ticket categories) and audience/participation capacity.

Conditions of entry

  1. Admission to an event is subject to the Seller's Terms. In particular, the following form part of the Seller's terms unless otherwise specified:

  2. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller's Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired/equipped or adversely affecting the enjoyment of the event by others.

  3. If you arrive late, you may not be admitted until a suitable break in the event.

  4. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).

  5. You may be required to submit to a search of your person and/or possessions before entering/exiting the event.

COVID-19-specific conditions of entry

  1. If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group (including their full name, contact email and contact phone number). In the event you are contacted directly by the Ministry of Health for the purposes of contact tracing, you must make these details available to the Ministry of Health for that purpose.

  2. As the primary ticket purchaser, you must download the NZ COVID Tracer app, and take responsibility for ensuring that other attendees in your group also download the NZ COVID Tracer app.

  3. Upon arrival at the Event, you must use the NZ COVID Tracer app to scan the Event-specific QR codes. Such QR codes will be located at entry points, and around the event Venue.

  4. All attendees in your group must commit to stopping the spread of COVID-19. Neither you nor any other members of your group will attend the Event if you are currently subject to a 14-day isolation period or feeling unwell.

Authenticity and validity of tickets

  1. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Titan Training Ground or other authorised points of sale.

Resale of tickets & scalping

  1. Tickets may not, without the prior written consent of Titan Training Ground and the Seller, be resold or offered for resale at a premium (including via online auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticket holder may be refused admission. Titan Training Ground and/or the Seller will take all reasonable steps to notify you of Titan Training Ground's intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Collection and delivery of tickets

  1. You must allow adequate time for the collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Titan Training Ground may change your delivery method to "venue collect" at its discretion.

  2. Where concessions are applicable, suitable and valid identification must be provided for the collection of tickets and at the event.

Limitations on the number of tickets purchased

  1. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Titan Training Ground at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans/participants, and as a measure to minimise ticket scalping.


  1. While Titan Training Ground takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Titan Training Ground may cancel an order made as a result of any such error, although in the case of a pricing error Titan Training Ground will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Titan Training Ground Online Terms of Use and Privacy Policy

The Website Terms of Use and the Titan Training Ground Aotearoa New Zealand Privacy Policy are incorporated into these Terms and Conditions and apply to all sales through this Site.


The term "including" when used in these Terms and Conditions is not a term of limitation.

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